Case study

Statewide Microsoft Teams Phone deployment: 8,500 users migrated from VoIP

Demdio served as project manager for a six-month, statewide migration to Microsoft Teams Phone, including end-user training and call center support.

Illustration of a central office building linked by glowing network lines to four regional buildings across a map, representing a statewide Microsoft Teams Phone deployment — Illustration: a statewide rollout connects many sites to one program.

At a glance

The engagement

Demdio's role: Project manager
Program: Microsoft Teams Phone deployment
Scale: 8,500 users, statewide
Starting point: Existing VoIP phone service
Duration: 6 months
Included: End-user training and call center support

Overview

Demdio provided project management for a statewide deployment that moved 8,500 users from VoIP to Microsoft Teams Phone over six months. The scope covered not only the technical rollout but also the people side of the change: training for end users and support for the call center.

Scope

Migration: moving 8,500 users from VoIP to Microsoft Teams Phone.
Training: preparing end users to work with the new system.
Call center support: support for call center operations during the deployment.
Timeline: a six-month deployment.

Planning a similar program?

Our Microsoft Teams Phone rollout checklist covers the planning areas that tend to matter most: calling model, network readiness, number porting, emergency calling, pilots and adoption. Questions about how we approached a program like this one are welcome on a discovery call.

Client name and further details are not published.

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